Company Policies

Welcome to The Lovely Muse Apothecary! Our goal is to provide you with high-quality, handcrafted products that bring fragrance, care, and inspiration into your life. To ensure transparency and a smooth shopping experience, we’ve outlined our key business operation policies below.

Order Processing Times

  • All of our products are handcrafted to order with care and attention to detail.
  • Standard processing time: 5-7 business days, unless otherwise specified on the product page.
  • During busy seasons (e.g., holidays), processing times may be slightly longer, but we’ll always keep you informed.

Shipping

  • We ship using USPS Ground Advantage or USPS Flat Rate Priority within the U.S.
  • Free shipping is offered on orders over $100.
  • Unfortunately, we no longer offer international shipping directly via the website. I will occasionally ship to the UK, Japan, South Korea, India, South Africa,UAE, Egypt, Saudi Arabia, Jordan and most of the Middle East upon request and via custom order.
  • Once your order ships, you’ll receive a tracking number via email.
  • Shipping upgrades (e.g., priority or express) are available at checkout.

Please note: The Lovely Muse Apothecary is not responsible for delays caused by the carrier or lost/stolen packages. However, If you experience an issue, please contact us, and we’ll do our best to assist you.

Returns & Refunds

Due to the nature of our products, we are unable to accept returns or exchanges. Here’s why:

  1. Handcrafted and made to order: Each item is made specifically for you, when you order ensuring the highest quality and attention to detail.
  2. Hygiene Reasons: Since all of our products are personal care items such as: perfume,  body oil, skincare and soap; I cannot legally accept returns per FDA standards. Plus it would be super yucky. That said, I’m happy to work with you on a possible exchange or store credit depending on the circumstances.
  3. I offer small sample sizes of perfumes, and skincare; if you are unsure about a product please purchase a sample size first.

Exceptions

  • If your item arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging, and happily resolve the issue.

Order Changes & Cancellations

  • Changes or cancellations can only be accommodated within 24 hours of placing the order. After this time, production begins, and we’re unable to make modifications.
  • Please double-check your shipping address before completing your order. We are not responsible for packages sent to an incorrect address provided by the customer.

Custom Orders

  • Custom fragrance creation services are non-refundable and require a paid consultation first to ensure the final product meets your preferences.
  • Each custom fragrance includes two sample rounds for testing before finalizing your product.

Allergies & Safety

  • Our products are crafted with high-quality ingredients, but individual sensitivities may vary. Please read product descriptions carefully and perform a patch test on your skin or hair before use.
  • The Lovely Muse Apothecary is not responsible for allergic reactions or misuse of products.

Important: If you have any concerns about ingredients, please consult with a medical professional prior to use. If you experience an allergic reaction, discontinue use immediately and seek medical assistance.

Contact Us

If you have any questions or concerns, feel free to reach out!

📧 Email: aurelia@thelovelymuse.com
📍 Website: www.thelovelymuse.com

Thank you for supporting The Lovely Muse Apothecary. Your trust and support mean everything to us!